Voice Account Login
Enter your 10 digit phone number and voicemail
password, then click the login button. To log out, return to this page by
clicking the logout link above.
The information on this page
applies to service used with a Linksys or Sipura analog terminal adapter. If
you are using a Polycom IP phone click here for the users guide.
Voicemail can be configured to answer your calls if you do not.
You can also configure voicemail to deliver a copy of all messages as an audio
file attachment to an email address of your choice, or the details of the
message to a text messaging address of your choice.
To access your voicemail simply dial your number, press the * key during your
voicemail greeting, and then follow the prompts. If you are calling from your
VoIP phone line, and your caller ID number is not blocked, your mailbox number
will be detected and you will only need to enter your password.
To turn voicemail on or off, configure the amount of time before voicemail
picks up, and set an email address and/or text message address for
delivery of messages, use the One Number Access Configuration page.
Please note that deleting a voicemail message from your email does not delete
the message from your voicemail box. Your voicemail box has a storage limit
of 50 messages.
Your mailbox number is your full 10 digit phone number.
Start by dialing 011 for international long
distance, then the country code, then any remaining digits. Because
international numbers vary in length, you will notice a brief pause after you
finish dialing and before the call is completed. All international calls and
calls to US territories not within the 50 state local calling area will be
billed at the current rate for the destination dialed. International rates can
be viewed by clicking the International Rates tab at the top of this page.
Feature Activation Codes
Notifies you when a 3rd party calls during an
active call. A call waiting tone will alert you of a new call. On telephones
with Call Waiting Caller ID capability the 3rd parties' number and name will be
displayed when available. Use the flash button on your phone to accept the 3rd
call, placing the original call on hold, you can use the flash key to switch
between calls as often as you like. If you do not have a flash button on your
phone you can momentarily press the "hook switch" on your phone to simulate the
Allows you to disable or enable Call Waiting for a
During a call you can press the flash key or hook
switch momentarily and you will hear 3 short beeps followed by dial tone, the
other party will be placed on hold, you can then dial a third party. Once the
third party starts ringing you can either press the flash key or hook switch to
join all three parties in a single 3-way call, or hang up to connect the
remaining 2 callers. You can perform a blind transfer by hanging up before the
third party answers, or an attended transfer by hanging up after the third
party has answered.
Dials the phone number of the last caller if
caller ID information was available for the last call. Can be used for answered
or un-answered calls.
Redials the last number you called. If the number
called is idle the call will ring through and complete normally. If the called
number is busy the user will hear a special announcement and the feature will
monitor the called number for up to 30 minutes. When both lines are idle, the
user hears a special ring. During the monitoring process the user can continue
to originate and receive calls without affecting the Call Return on Busy
request. Call Return on Busy requests can be canceled by dialing the disable
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